Privacy Policy

Last updated: 2 June 2026

Goldenexa (“we”, “us”, “our”) operates goldenexa.com and related services for users in the United Kingdom and other regions where our social online games are available. This Privacy Policy explains what personal data we collect, how we use it, how long we keep it, and what rights you have under applicable data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data We Collect

We may collect the following categories of personal data when you visit our website, play our games, or contact us:

• Identity and contact data: name, email address, and any information you provide through our contact form or support channels.
• Technical data: IP address, browser type and version, device identifiers, operating system, time zone, and pages visited.
• Usage data: how you interact with our website and games, including session duration, features used, and referral sources.
• Cookie and similar technologies data: as described in our Cookie Policy.
• Communications: records of correspondence when you email us or submit enquiries.

We do not intentionally collect special category data (such as health or biometric data). Our games are intended for users aged 18 and over only.

2. How We Use Your Data

We process personal data for the following purposes and legal bases:

• Service delivery (contract / legitimate interests): to operate goldenexa.com, provide access to social games, respond to enquiries, and maintain account-related features where applicable.
• Security and fraud prevention (legitimate interests): to protect our platform, users, and infrastructure from abuse, unauthorised access, and harmful activity.
• Analytics and improvement (consent or legitimate interests, where permitted): to understand how visitors use our site and to improve content, performance, and user experience.
• Legal compliance (legal obligation): to meet regulatory requirements, respond to lawful requests, and enforce our Terms of Use.
• Marketing (consent, where required): to send promotional communications only where you have opted in. You may withdraw consent at any time.

3. Data Storage and Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are typically retained for up to twenty-four months unless a longer period is needed to resolve an ongoing matter. Technical logs may be kept for a shorter period for security monitoring. When data is no longer required, we securely delete or anonymise it.

Data may be stored on servers located within the United Kingdom or the European Economic Area. Where data is transferred outside the UK/EEA, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms approved under UK law.

4. Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your data in certain circumstances;
• Restrict or object to processing in certain circumstances;
• Request data portability where processing is based on consent or contract and carried out by automated means;
• Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing;
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us using the details below. We will respond within one month, subject to applicable extensions for complex requests.

5. Sharing With Third Parties

We may share data with trusted service providers who assist us with hosting, analytics, customer support, and security — only to the extent necessary and under contractual obligations to protect your data. We do not sell your personal data. We may disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of Goldenexa, our users, or others.

6. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Goldenexa — Data Protection
Email: privacy@goldenexa.com
Website: Contact Form

We may update this policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use of goldenexa.com after changes constitutes acceptance of the revised policy where permitted by law.